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FAQ's
Shipping & Delivery
How long will it take to receive my order
Production typically requires 2-4 business days. Shipping time depends on the method chosen at checkout. For tight deadlines, we recommend selecting Expedited or Express shipping.
Do you ship outside the United States?
Currently, we only ship within the U.S.
My order didn’t arrive by the date I needed. Can I get a refund?
Delivery dates aren’t guaranteed unless Expedited or Express shipping is selected. For this reason, we can’t issue refunds for missed event deadlines when non-guaranteed shipping is used.
Products & Materials
Will the colors look exactly like they do on my screen?
We aim for accurate color reproduction, but slight differences can occur due to screen settings and material variations. For precise matching, consider requesting a printed proof.
Are your aluminum garden flags made in the United States?
Yes, our aluminum garden flags are 100% designed, produced, printed and shipped in the USA.
Account & Contact Information
Do I need to create an account to order?
No account is required, but having one makes it easier to track orders, save your designs, and reorder in the future.
How can I reach customer support?
You can email us at sales@theamericangoose.com or use the form on our Contact Us page. We typically respond within one business day.
Orders & Customization
Can I review a proof before my item is printed?
Absolutely. Digital proofs are available for most products upon request. If you prefer a physical proof to confirm color accuracy, please contact us before submitting your full order.
How do I customize my item?
During checkout, you’ll be asked to provide personalization details or upload any necessary files. Each product page also includes specific instructions for customization.
Can I adjust my order after submitting it?
You may make edits within 4 hours of placing your order. After that window, production may already be underway, and changes could require a reprint fee.
What if I accidentally submitted a typo or design error?
We print exactly as submitted. If there is an error in your design you submitted, we can offer a reprint at a 50% discount.
Returns & Refunds
Can custom items be returned?
Because personalized items are made specifically for you, they aren’t eligible for refunds.
What if American Goose made an error?
If we print something incorrectly, we’ll reprint and send a replacement at no cost to you. Please contact us within 7 days of receiving your order and include photos for review.
What if my package was damaged in transit
Notify us within 7 days and include a photo of the damage. We’ll replace the item and ship it for free.